Support Center

We’re here to help you succeed in your learning journey.

Contact Support

Email: support@mindsparkle.cloud

Frequently Asked Questions

How do I upload documents?

Tap the Upload button in Documents and choose your file.

What file types are supported?

PDF, DOCX, and TXT. Images are supported for OCR.

How do I create flashcards?

Upload a document and choose Generate Flashcards, or create manually.

Can I study offline?

Yes. Downloaded materials and flashcards are available offline.

How do I cancel my subscription?

Manage subscriptions through the App Store or Google Play.

Delete Your Account & Data

How do I delete my account?

You can delete your account directly inside the app:

This will permanently delete your account and all associated data (documents, flashcards, chat history, and subscription records) from our servers.

What data is deleted?

Some data may be retained by third-party payment processors (e.g. Apple / Google) as required by law.

Request deletion by email

If you cannot access the app, email support@mindsparkle.cloud with the subject "Delete My Account" and we will process your request within 7 days.

Feature Requests

Email feedback@mindsparkle.cloud.